The One! DEF CON 32

DEF CON 32 Info

DEF CON Merch

The short version

  • All sales are USD CASH ONLY.
  • You can now add your selections to a list in HackerTracker, on your phone. We do not hold merchandise simply because you put it on your list in HackerTracker – that list stays on your device. We aren’t aware of it until we scan the QR code during order taking.
  • All sales are final. There are no returns.
  • We’re open as many hours as we practically can be. Please refer to the conference schedule to see our latest hours.

The slightly longer version:

This year, HackerTracker has artwork of the merch — you can decide ahead of time if you are interested in a product. HackerTracker is also showing stock status – if an item goes out of stock, that’ll be indicated in-app; this is on a best-effort basis, and some products move fast. We’re also experimenting with the concept of an in-app wish list. We hope that it makes the product selection process faster and easier for everyone. If you don’t want to make a wish list in Hacker Tracker, you can have a merch goon create the order on your behalf.

Tentative instructions

Here’s the process, from beginning to end:

  1. Browse the products, in-app. The list of products with associated artwork are expected to be published early the morning of August 8.
  2. When you find a product that you want to buy, make sure that you’ve selected the right variant/size, and then tap “Add to List”. Think of your list like a wish list.
  3. To view your list: If you’re using iOS, tap on the QR code at the top right. If you’re using Android, tap the “View List” button at the bottom.
  4. Your list shows everything you’ve added; if an item has gone out of stock since you added it, a warning will appear, and you’ll be required to remove the item from your list.
  5. When you near the front of the merch line, show the QR code at the top of your list to the order taker. They’ll scan it, and print a paper list. The list will have an order number on it, as well as your total amount due. The order taker can help answer any questions and help you modify your order if needed. If any items have sold out since they were added to your list, the order taker can help you find a replacement or remove it from your list.
  6. The paper list will be used to retrieve the merchandise from the warehouse. You will wait in a space that is after order taking but before checkout while your order is being picked. While you are waiting, please get your cash out. Exact change is preferred (it makes everything move faster), but change is available when required. If there are any issues picking your order, someone will help with you find alternatives or update your order.
  7. Once your merch is ready, a cashier will shout your order number, and/or hold up a sign with your order number written on it. Quickly make your way to the cashier, and complete the transaction.
  8. Enjoy!