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DESCRIPTION:   'Title: Hacking Human-in-the-Loop systems\n   Tags: Bug Boun
 ty Village | Creator Talk/Panel\n   When: Friday\, Aug 7\, 16:00 - 16:59 P
 DT\n   Where: LVCCW Level 2 W206-207 (Bug Bounty Village) - [1]Map\n\n   D
 escription:\n   Customer support has always been a numbers game: high mess
 age volume\,\n   repetitive questions\, and constant pressure to respond f
 aster. Most\n   organisations handle this through ticket portals\, shared 
 mailboxes or\n   live chat tools. These systems were built around people r
 eading\n   messages and people taking action. That model is disappearing. 
 To keep\n   up with demand\, support platforms now embed AI agents that re
 ad\n   incoming messages\, suggest replies\, search internal knowledge pag
 es\n   and even interact with backend systems. They reset accounts\, sched
 ule\n   refunds\, modify settings and verify users before a human ever loo
 ks at\n   the conversation. The human is still in the loop\, but rarely in
  full\n   control. Connecting a language model to business logic has a sid
 e\n   effect. It turns text into a control layer. Messages no longer just\
 n   inform a conversation\; they influence actions. If an attacker can\n  
  shape those messages\, they can shape what the agent does. In security\n 
   terms\, that creates a new attack surface that did not exist when\n   hu
 mans handled every request. This session examines how that surface\n   is 
 exploited in practice. The findings come from real vulnerability\n   repor
 ts against production AI support systems that accept contact from\n   the 
 public. The attacks require no insider access. They target the\n   assumpt
 ions that connect users\, agents and operators\, and they convert\n   help
 ful automation into unintended system access. The examples that\n   follow
  show how the trust built into these systems can be bent until\n   it brea
 ks.\n   SpeakerBio:  Inti "securinti" De Ceukelaire\, Founding Member\,\n 
   Intigriti\n\n   Intigriti is a Founding Member at Intigriti and their fo
 rmer Chief\n   Hacker Officer. As a hacker\, Inti has won multiple awards 
 in live\n   hacking competitions from Bugcrowd and HackerOne. Inti special
 ises in\n   AI-hacking techniques\, logic flaws and support systems\, and 
 is most\n   known for the "Ticket Trick" methodology that has earned a spo
 t in\n   Portswigger Top Web Hacking Techniques.\n\n   '\n\n   1. #LVCCW_L
 evel2_West\n\n\n
DTEND:20260807T235900Z
DTSTART:20260807T230000Z
LOCATION:Bug Bounty Village - LVCCW Level 2 W206-207 (Bug Bounty Village)
SUMMARY:Hacking Human-in-the-Loop systems
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